Frequently Asked Questions
We accept Visa, Mastercard, American Express and Discover securely via Paypal. Please note all prices are in US Dollars and that we will send a reply email with the confirmation of your order.
We ship within 3 business days if the ordered items are in stock. Delivery time depends on your location. We ship from Northern California.
Yes, we charge a flat rate of $12.95 Order quantity does not affect the shipping rate.
You can join our email club and save 10% on your first order. In addition, you can arrange to pick up your order at our trunk show/s in the East Bay Area and save $12.95 on flat rate shipping. Be sure to select option “Pick up at shows”while checking out. Please check our Shopping Events.
All orders are shipped via Federal Express Ground Service. We cannot ship to PO Boxes.
Please send us an email to Dechen@DechenDesigns.com and we will do our best. Once order payment has been processed and shipped, the purchase cannot be canceled or modified.
Every piece on our website is handcrafted, Due to the handmade nature of our pieces, we cannot accept returns. Please note all sales are FINAL
We encourage shoppers in the San Francisco Bay Area to visit our live trunk shows to see the actual pieces. Slight variations in color may occur depending on the setting on your devices. So far customers that ordered online have said the actual products they received are far more
beautiful than in the picture/s.